Going beyond "warm bodies" – Getting the best out of your staff

An Intensive One-Day Workshop - Contact Us For More Info »

As a supervisor in a residential program, you’ve probably seen your share of staff with whom nothing seems to work. Their personnel file is thick with warnings, but they seem to do just enough work to avoid getting fired. Their negative attitude is obvious to everyone, including those you serve. Their discontent is contagious, spreading to other staff.

This one-day workshop is not about theory. It will show you a behavioral approach to supervision. You will leave with practical, down-to-earth tools and techniques that you can put to use immediately.

In just one day, you will learn how to:

  • Identify the eight primary causes of WBS (Warm Body Syndrome)
  • Separate what you can control from what you can't
  • Identify and stop the six most common games people play in supervision
  • Discover what really motivates staff
  • Discover the key to motivating low-paid staff
  • Use the Four Steps to set clear expectations of your staff
  • Provide clear consequences for those who do well and for those who don't
  • Get your staff to do more and do it better
  • Identify the Three Critical Questions at the heart of every employment interview
  • Get to really know your staff through the Re-interview
  • Use the one most important fundamental of supervision
  • Slow down the gossip grapevine
  • Gain support from your superiors
  • Develop loyalty through the supervisory relationship
  • Use the five strategies to handle conflict
  • Stop "putting out fires" and prevent them instead!

Workshop Schedule

8:30 - 9:15 Registration
9:15 - 12:30 Program content
12:30 - 1:45 Lunch on your own (Not included in fee)
1:45 - 4:30
Program Content
4:30 Workshop Adjourns
  (There will also be mid-morning & mid-afternoon breaks)

Who Should Attend?

Anyone who supervises others in:

  • Community Residences
  • Group Homes
  • Child Caring Agencies
  • Residential settings for persons with developmental disabilities
  • Mental Health Programs
  • Treatment Programs
  • Supported Living Programs
  • Services for Seniors